Cancellation policy

You may cancel an order at any time prior to the order entering the “Shipped” stage for a 5% cancellation fee. Once it has entered the "Shipped" stage, meaning it has left the warehouse, it would then qualify as a Return and be subject to the 25% restocking fee.

If you wish to cancel an order please take the following steps:

Send an email to support@peaksaunas.com or call us at (470) 665-3747.

Include your order number from your confirmation email. Ask for a cancellation of the order and customer support will review your request and reply within 24 hours.

Shipped Product(s): 

Once an order ships it is subject to the restocking fee.

If the order is canceled once shipped, or the delivery is refused or turned around due to the customer not making a delivery appointment, the order will be returned to the warehouse and automatically treated as a return. Please note: all Dundalk Leisurecraft purchases are made to order and cannot be cancelled or returned once they leave the warehouse. 

The customer will be refunded the net restocking fee as listed above.

Refusing a shipment due to damage will not be treated as a return and will be subject to our damaged products policy.