Shipping policy

 

We are proud to offer free shipping on all orders in the continental US.

Ordering and Confirmation

1. Order Confirmation: As soon as you place an order, you’ll get a confirmation email. This confirms we've received your order and have an authorized payment from you for us to begin processing your shipment(s).
2. Stock Availability: If your chosen product is in stock, we’ll process the charges and prepare it for shipment immediately. If it’s out of stock or on backorder, we will notify you via email right away.

Shipping fees

We offer free shipping for all orders.

Please note: If you can’t receive the order upon arrival, you might incur storage fees or additional shipping fees. Inform us prior to shipping if you need to schedule delivery for a specific date and we will do our best to accommodate your situation.

Shipping Process

1. Small or lightweight Items: These are shipped via standard carriers like UPS, FedEx, or USPS. These generally ship much quicker and do not require scheduled curbside delivery on a pallet. 
2. Heavy or Bulky Items: Large pieces of equipment, multi-item orders, or anything that is at risk of being damaged by a standard carrier, will be delivered via Less Than Truckload (LTL) Freight Carriers.
3. Leaving the Warehouse: In-stock items are picked and packed up by a team of people at the warehouse and shipped out in chronological order of how they came in. Busy seasons are subject to slightly alter the shipment time.
4. Tracking Number: When your shipment is picked up by the freight carrier, your order is assigned a tracking and Bill of Lading number. Once assigned and scheduled for pickup/shipment from the warehouse, we will send you the tracking number in a shipment confirmation email. 
5. Estimated Delivery Time: For in stock items, processing time is 2 to 4 business days. Once shipped, you can expect the items to arrive within 3 to 7 business days after they have departed from the warehouse. 

    

   - Handling time: 2-4 days (Monday – Friday)

   - Transit Time: 3-7 days (Monday – Friday)

6. Order cut-off time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
7. Delivery Appointment: For freight shipping, once the shipment is close to your area, the carrier will call you to set a 4-hour delivery appointment window or time when you can be available to sign the Bill of Lading. You must be present to receive the delivery, or you may incur re-delivery fees.
8. Delivery Options: For facilities with a loading dock, the truck driver will pull right up to the dock and unload the pallet(s). If you don’t have a loading dock, your item will be lowered off the truck using a lift gate and delivered to your curbside or the closest accessible place to your doorway. 

What To Do When Your Item Arrives

1. Curbside Delivery: The driver will leave your item on a pallet at your curbside.
2. Inspect Before Signing: Please inspect the boxes for any damage before signing the delivery receipt.

• • Important Note: If there is visible damage, mark “DAMAGED” on the delivery paperwork and REJECT THE SHIPMENT. If there is visible damage, take photos and/or videos and immediately email them to support@peaksaunas.com so we can get a replacement on the way ASAP.

1. Unpack and Check: Open the boxes, inspect your items, and check for missing or damaged parts within 2 business days. Report any issues to us within this period to ensure prompt and effective support.

Shipping Delays Disclaimer

We strive to ensure timely delivery of all our saunas. However, please note that we rely on third-party freight carrier partners to handle the shipping process. While we work closely with these partners to provide accurate delivery timelines, there are instances where delays may occur that are beyond our control.

Disclaimer: We cannot be held liable for any shipping delays caused by our third-party freight carrier partners. Such delays may arise due to a variety of reasons, including but not limited to, weather conditions, remote/rural deliveries, transportation strikes, logistical issues, or other unforeseen circumstances. We will do our best to keep you informed of any delays and work with our freight carriers to resolve any issues as quickly as possible.

We appreciate your understanding and patience in such situations. For any concerns regarding your shipment, please contact our customer service team, and we will assist you to the best of our ability.

Contact Us

Store Name: Peak Saunas

Phone: (470) 665-3747

Email Support: support@peaksaunas.com

Address: 73 W Monroe St, Chicago, IL 60603, United States

Business Hours: Monday to Friday between 8:00 am to 7:00 pm CST