One of the worst purchases I have ever made in my life. Truly a horrendous and terrible product. The customer service was also terrible. Do not buy from Peak Sauna! They will take your money, send a substandard product, give unclear to conflicting instructions on how to build it and treat you like trash. You have been warned.
I love the sauna and RLT! I researched them a lot and found the Peak Rainier to be perfect for me!
There is a healthy level of angst that accompanies an online purchase of something that you have not seen with your own eyes, or touched with your own hands. We are thankful that we took a leap of faith purchasing the Peak Sauna
The communication during purchasing process and preparing us to receive the sauna was A+.
The shipping, packing and crating was exceptional. I was in the shipping and crating business for 40 years. I know that, if peak put this much attention and detail into the crate and packing materials, that the product inside would be well designed and of high quality workmanship.
I am 76 years old and my wife is 73. We were ble to assemble the sauna employing a minimal amount of extra help in just laying crate down on its back for unpacking. Instructions easy to follow and the components fit precisely.
The sauna experience has been everything that we hoped it would be. Much faster recovery from exercise. Joint pain reduced. Chronic inflammation is reducing. I was actually able to make a fist with my right hand this morning. I have three trigger fingers on that hand. I have not been able to make a fist with that hand for months without a lot of discomfort.
Thank you , Peak Sauna, for over exceeding every aspect of our expectations
We love our Shasta sauna
The Stewarts
I honestly have spent years researching different saunas and trying to decide on a brand that had everything I wanted. It’s a huge purchase, so something to not just rush into! I could not be happier! The Fuji is absolutely perfect and fits all of my wants and needs, and I cannot say enough about their customer service! I have already recommended the company and this particular sauna to many friends and family:)
Hi Susan, thank you so much for your wonderful review! This means so much to us! We know a sauna is a big investment, and the fact that you spent years researching before ultimately choosing the Fuji makes this incredibly special to hear. We’re so happy it checked all of your boxes and that our team made the experience even better! And recommending us to your friends and family is truly one of the best compliments we could receive. Thank you for trusting Peak and for taking the time to share this! 😊
Absolutely LOVE our Fuji Sauna! We have been using it pretty much everyday! Mostly in the evenings, it I have used it post workout. I highly recommend, customer service is top notch!
We LOVE hearing this! It sounds like your Fuji has found the perfect place in your daily routine, whether it’s winding down in the evening or relaxing after a workout. 😊 Thank you so much for the kind words about our team, too. We’re so grateful you chose Peak and hope you continue loving every session! We're here for you for the life of your sauna!
Delivery was longer than quoted but once it came, it was pretty straightforward with set up and install. It heats up really fast. The red panel is a great addition. Using the app to turn on the sauna is very handy. Customer service was great when I had a question or was missing some bolts. Highly recommend this sauna!
Thank you so much for your patience with the longer delivery time and for sharing your experience! We’re so glad to hear that once your sauna arrived, setup was straightforward and you’ve been enjoying the quick heat-up, red light panel, and app control. We’re also happy our team could quickly help with the missing bolts. Thank you for choosing Peak and for recommending us. We truly appreciate it!
Great sauna! Exceeded my expectations. I was going between this one and a competitor and am glad I went with this one.
Thank you so much! We know choosing the right sauna can be a big decision, especially when comparing different options, so it means a lot to hear that you’re happy you chose Peak. We’re thrilled we exceeded your expectations and hope you enjoy your sauna for many years to come!
We recently bought the Peak Matterhorn, three Person sauna and it is fantastic! My wife and I both go in at the same time with plenty of space between us. Listen to music talk about daily events and decompress. Our worries just and to melt away… (pun intended). Highly recommend!
We love this! There’s something pretty special about having a space to unwind together, catch up on the day, and quite literally let the stress melt away. 😉 We’re so happy to hear you’re loving the space and comfort of your Matterhorn. Thank you for choosing Peak and for the wonderful recommendation. Here’s to many more relaxing sauna sessions together!
My partner and I feel so great after using this sauna for just a short while. It’s clearly going to become part of a great routine!
We love hearing this! There’s nothing better than finding something that not only feels good but becomes a part of your routine that you genuinely look forward to. We’re so happy you’re both already feeling great after your sessions. Thank you for choosing Peak, and here’s to many more sauna days ahead! 😊
The sauna absolutely exceeded all expectations! The instructions on assembly were extremely easy to follow and the assembly only took a few minutes. The smartphone integration is awesome! I have have done countless wood projects (Furniture, cabinets, wood panels) and a am thoroughly impressed with the build quality and finish of every aspect of the sauna. We have also felt the many positive effects of the sauna and light therapy. We couldn't be happier with our Peak Sauna!
Thank you so much for such a thoughtful review! Coming from someone with so much experience in woodworking, it means a lot to hear how impressed you are with the build quality and finish of your sauna. We put a lot of care into those details, so hearing that they stood out to you is incredibly rewarding!
We’re also so happy that the setup was easy, you’re enjoying the smartphone integration, and most importantly, that you’re already feeling the benefits of both the sauna and red light therapy. Thank you for choosing Peak and for sharing your experience with us. We’re so glad to have you as part of the Peak family!
We have been using our sauna daily ever since we installed it!, might be addicted to it! We both feel amazing, much more energy but then easier to relax. I have also seen a big improvement in my rosacea on my face by using the Red Light therapy. We have a downstairs guest bathroom that has a shower stall but the shower rarely was used. The mini just slipped right into the stall without taking the shower stall out, We did take the hardware out. This way, we can take it with us if we ever move or good resale point. Love our new sauna!!
Thank you so much for sharing this! We love hearing that your sauna has already become part of your daily routine. 😊 And what a creative use of that guest shower space! Being able to fit the Mini right into the existing stall while still keeping it easy to take with you someday is such a great setup.
We’re especially happy to hear how amazing you both have been feeling and that you’ve noticed such a difference with the red light therapy. Thank you for choosing Peak and for taking the time to share your experience. We hope you enjoy many, many more sauna sessions... addiction and all! 😉
Sauna is exactly as described. Great product, fast efficient delivery with very simple assembly and setup. Two minor omissions/missing components were quickly resolved by efficient customer service team.
Thank you so much for taking the time to leave us a review! We’re so glad to hear that everything from delivery to assembly went smoothly. We also really appreciate your patience with the couple of missing components, and we’re happy our team was able to get those taken care of quickly. We hope you absolutely love your sauna and enjoy it for many years to come!
I absolutely love my Peak Fuji-2 Sauna! We received our order in 5 1/2 weeks & we were pleasantly surprised as to how easy it was to assemble. I currently use it 3-4 times per week. I love all of the features that are included with the sauna especially the red light panel, the music system & the ability to heat the sauna up remotely using the app on my phone. The only thing that I would request to be changed is the drink holder is too small, it will not accommodate my Stanley cup (which is a fairly popular sized cup)! Also, I’m so glad that I paid the extra for the cedar! It smells so good! I highly recommend purchasing a Peak Sauna & the customer service has been awesome from start to finish!
Thank you so much for taking the time to share this! We love hearing that your Fuji has become such a regular part of your routine and that you’re enjoying all the features. And we totally agree, there’s just something about that cedar smell! 😊
We also really appreciate the feedback on the cup holder. A Stanley-sized cup holder is officially on our radar! 😂 Thank you again for choosing Peak and for trusting our team. We’re so happy you’re loving your sauna!
Absolutely love our sauna!! Can’t imagine our life without it.
We absolutely love hearing this! There’s nothing better than knowing your sauna has become such a loved part of your everyday life. Thank you so much for choosing Peak and for taking the time to share this with us. We hope you enjoy it for many, many years to come! ❤️
Overall, we’ve been very impressed with the Peak Sauna Kilimanjaro. The quality of the unit really stands out, and the combination of the sauna experience with the red light features is a great addition. The unit is also very easy to use once it’s set up, and the overall design feels thoughtful and well-built.
Pros:
- Excellent build quality: The unit feels solid, well-made, and built to last.
- Red light features: A great addition that sets it apart from many other sauna options and adds another dimension to the experience.
- Ease of use: Once assembled, the sauna is straightforward and intuitive to operate.
Cons / Things to Know Before Ordering:
- Shipping time: Our unit was a pre-order and shipping delays pushed the delivery back a few months from the original estimated timeline. So, if you’re ordering a pre-order unit, I’d recommend setting expectations accordingly and being prepared for the possibility of delays.
- Delivery and handling: The crate arrives in a vertical position and is quite heavy. You’ll definitely want to plan ahead and have enough people available to safely lay the unit flat and get it into position. This is something to consider before delivery day.
- Assembly instructions: The assembly manual could use more detail. The sauna itself has an intuitive design and the build is relatively straightforward, but the installation instructions could do a better job of clearly walking you through each step. More detailed visuals and step-by-step guidance would make the process much easier.
Overall, we’ve had the unit for about a month now, and we’ve really loved adding it to our routine. It’s become something we genuinely look forward to using, and we’ve been very happy with the Kilimanjaro and the experience it’s added to our home.
Thank you so much for taking the time to share such a thoughtful and detailed review, Brian! We’re thrilled to hear how much you’re enjoying your Kilimanjaro and that the build quality, red light features, and overall experience have lived up to your expectations.
We also really appreciate your honest feedback around shipping, delivery, and assembly. We know waiting longer than expected for a pre-order is frustrating, and we’re continually working to improve both our delivery process and the information we provide customers ahead of delivery. We’re also in the process of updating our assembly manuals with more detailed visuals and step-by-step guidance based on feedback like yours.
Most importantly, we’re so happy to hear the Kilimanjaro has become something you genuinely look forward to using. Thank you again for choosing Peak and for being part of the Peak community!
I have had my sauna for about 3 weeks. I have zero regrets with the purchase. It really lived up to expectations. I use it almost every evening. It helps me unwind. I am actually looking forward to a Cleveland winter just so I can use the sauna during a snowstorm!
Thank you so much for sharing this! We love hearing that your sauna has become part of your evening routine and is giving you a chance to unwind each day. And honestly, a Cleveland snowstorm from inside the sauna sounds pretty perfect! ❄️🔥 We hope you enjoy many cozy winter evenings in your sauna!
The product was worth the wait, great quality and works great. After just a week I can feel the difference in my mobility and arthritis pains.
Thank you so much for your thoughtful review! We’re thrilled to hear that your Patagonia was worth the wait and, even more importantly, that you’re already noticing a difference in your mobility and arthritis pain after just a week. That’s exactly the kind of impact we hope our saunas can have. We truly appreciate your patience and support, and we hope you continue to enjoy your Patagonia for years to come!
It did not come with the correct bolts to install the red light heater to the glass door. I requested replacement bolts but haven’t heard back.
Thank you for your patience through the holiday weekend, as we were out of office. We hope you had a great holiday weekend, as well. Our support team has shipped the correct bolts and they are on their way to you. Please feel free to reach out if you need any further assistance. We are here for you for the life of your sauna.
It took my husband and about four hours to put the sauna together. It was straight forward. It just took a little time. So far we love everything about it.
Thank you for your wonderful feedback! We're delighted to hear you and your husband are enjoying your sauna. If you have any questions or need further assistance, please don't hesitate to reach out.
The Everest 2 person sauna has changed my life! It has quickly become a vital part of my life and my husband, who was skeptical, is an even bigger fan!!!! Easy to use - instant vacation!!
Hi Jo, thank you for sharing your wonderful experience! We're delighted to hear the Everest sauna has become such a positive part of your life. Enjoy many more relaxing moments!
I received my sauna two weeks ago fully intact with the exception of one heater bulb damaged in shipping, which Peak swiftly replaced. It was very easy to assemble.
I turn it on when I start my workout and it’s ready for a post workout session after about 30 minutes.
The red light panel is good quality but positioned well off to the side (as depicted in promotional materials however), making optimal exposure difficult. I will probably reposition or use as a standalone device.
Hopefully, it’s built to last!
Hi Kirk, thank you for sharing your experience! We're glad to hear your sauna arrived in good condition and is easy to use. We appreciate your feedback on the red light panel positioning and hope it works well for your needs. We're confident in the durability of our saunas and appreciate your trust. Enjoy your wellness journey!
I have had my new sauna for almost 3 weeks now, using it most days (and sometimes twice a day - once to help wake up at a higher heat, shorter time, at night with a lower temp and longer time). It has been amazing. I’ve been using a sauna at a med spa for a year now but only had the chance to get there twice per week previously. I almost bought the same sauna brand they use but I am so glad I didn’t. My Peak Sauna gets so much hotter than theirs and I can feel it easily. It doesn’t take up a lot of room and heats up relatively quickly, and gets hot (much hotter than the stated temperatures). It was easy to put together but the instructions were incorrect and not complete in a couple of areas (I had to call and speak with someone but that was super easy). Other than that, my husband and I put it together in about two hours, even with having to call to figure it out. The longest part was unboxing everything. Very happy with my purchase. It took months of research to finally make a decision and I am very happy with it.
Hi Patricia, we're thrilled to hear how much you're enjoying your Shasta sauna! It’s wonderful that it’s exceeding your expectations and fitting well into your routine. Thanks for sharing your experience and for choosing Peak Saunas!
Love it !!!!!!
Hi Robb, we're thrilled to hear you love your sauna! Thanks for sharing your experience. Enjoy many relaxing sessions ahead!
We had run into some issues with assembling the sauna. First, we had put the sides on wrong, as the panel was labeled "left side" and "right Side" and we thought it was as you were looking at the sauna but in reality it was while you were sitting in the sauna looking out. That took a while to figure out. Also, the bench seat wobbles and is not stable at all - so customer service sent a part that is supposed to stabilize the bench but there are no instructions on how to install it. We were also unaware that the power cord comes out of the front of the roof, not the back, so the outlet we installed is not high enough on the wall and we had to snake the cord under the roof in order for it to reach the outlet. This creates a gap in the roof that you can notice. It would have been great to know that in advance and we could have placed the outlet higher on the wall. In addition, the speaker system to connect to the phone worked great for the first use, but has not worked since. I have tried everything but I guess I have to call them again when I get a minute. All in all I had to call them a bunch of times and they were very helpful and responsive but I would prefer not to have to call at all. We have been using the sauna on a regular basis now and it is indeed helping us with sleep and overall wellness. It heats up quickly and effectively and are happy with how it works, just not happy with the wobbly seat, gap in the roof due to cord, and a glitchy bluetooth connection
Hi Amanda, thank you for sharing your detailed feedback. We're glad to hear that you're enjoying the sauna and it’s helping with your wellness! We aappreciate the feedback on the assembly challenges and the issues with the seat, cord, and Bluetooth connection. Your suggestions about clearer instructions and product design are valuable, and we'll pass them along to our team. Please don’t hesitate to reach out if you need further assistance—your comfort is our priority. Thanks again for your honest review!
