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Let customers speak for us
Bought a Finnmark Designs hybrid 2.0 sauna.
Great sauna, very well designed and constructed. Went together easy and was up and running in less than an hour. While the sauna got hot enough, it did not reach 170 as advertised. Reached out to Finnmark directly and could get no response despite following their support process, even after several attempts over the course of 3 weeks. So I reached out to Peak. Rebecca from Peak customer support jumped right on the issue for me and directly facilitated interactions with technical support, even prompting technical support a couple times to get a status. I am sure without Rebecca I would never of received the attention from Finnmark I needed. The sauna issue was resolved after 5 weeks of interactions with the technician who finally sent a replacement heater panel. While the sauna is fine, I would be hesitant to get another Finnmark Designs sauna due to their poor customer service, excessive time spent convincing Finnmark that their sauna was not performing to the specifications. When the time comes to upgrade to a bigger sauna in the future, Peak is at the top of my list. I enjoy my sauna and use it almost daily, much appreciation to Rebecca and Peak for outstanding customer service !
If you are like me, you have been searching, researching and debating on the purchase of a sauna. Just do it! From the start I found the site easy to navigate and plenty of help to narrow down my search. The Peak team was there from the initial search through delivery and after to make sure everything is perfect with our new sauna. One helpful tip is that they are clear about what the electrical requirements are for your sauna and what type of plug you will need. The best sauna in the world will do you no good if you can't get it to turn on. That out of the way, next big issue was size. This was perfect for my wife and I to use together and for the space we wanted to put it. This fit perfectly on our covered back porch. Protected from the elements and we co go to the pool when we are finished. Delivery was simple. After ordering, I received a call on a Monday and it was delivered that Friday. One issue was I had to help the delivery driver move the pallet off the truck. Not Peak's fault, but that would have been an issue had I not been home for the delivery. It is a heavy pallet. It is perfectly packed to protect the contents. Breaking down the pallet and getting everything ready for construction was easy, just some heavy pieces. Only one required a little extra help from our kid, the front wall/door piece is a little heavier and needed an extra pair of hands to stabilize. Construction was simple, took longer just because we had some interruptions. Probably took 45-60 minutes in total. Started right up and began heating. We are in Florida, so starting temp was already 90. It got to 130 in under 10 minutes. I have used it six times in the first week. No problems at all. Syncing with my phone for some music is easy. Turn the red light on and sit back and relax. Stop reading this and go purchase yours now!
Great company to work with. Great sauna. Great communication during ordering, shipping and delivery. Easy to use. Love the red light therapy and Bluetooth speakers.
Great product. The quality of materials was very good the directions for assembly were a little lacking. But eventually everything went together fine
I couldn’t be happier with my sauna purchase and the outstanding customer service that came with it. From start to finish, the entire team was fantastic—friendly, responsive, and truly invested in making sure everything went smoothly. A special shoutout to Danielle, who went above and beyond when I needed help with a warranty issue. Even though the heater problem was a manufacturer’s defect and not their fault at all, they handled everything quickly and professionally. It’s rare to find a company that stands by you after the sale, but this team absolutely delivered. Highly recommend!
So happy with Peak Saunas. Ordered on a Sunday, shipped next day, delivered in 8 days. Came packaged nicely, easy set up, works great. Have had couple questions for customer service & they respond quick & have been great. Got the Venice Elite 2. Could be a little bigger for 2 people but super happy with it.
My husband and I have been wanting a sauna for awhile. We did some research and went with a Finnmark that also has the red light therapy. The two of us put it together without any issues and it works great. We love it!
Great customer service, arrived quickly and was so simple to set up! It heats up quickly and is a dream to sit in.
This was so easy to assemble and I am so thankful for the health benefits my husband and I are experiencing. I have a bad hip I had been going to the chiropractor for months to help with the pain. After a month of using my sauna mine pain is near zero. My skin is radiant and healthy. My husband had pains in his shoulder for years and that has diminished too. I highly recommend Peak Saunas. The response time for customer service is exceptional! Very pleased.
We absolutely love our sauna!! The Peak sauna team was great to work with from placing the order to delivery to the house. Assembly was easy and quick (about 1 hour).
It’s a nice escape several days a week to relax in the sauna after navigating the cold winter months.
Desperately needed a new sauna for my business, so glad I discovered Peak Wellness. I purchased The Barcelona 1-2 Person Low EMF Indoor FAR Infrared Sauna - it's perfect! I wanted to downsize for the space we have, this was the perfect choice. Love how easy to use it is, and unlike my old sauna it has the option for red light therapy and chromotherapy. I made my purchase online, but did have to call into sales for assistance. Amazing customer service. From start to finish it was a seamless process. Received my sauna sooner than expected which is fantastic. Took a little longer than I expected, but overall very user friendly.
Bottom Line: We absolutely love our Lugano. We set it up yesterday afternoon and enjoyed our first session shortly thereafter.
Delivery Issues: We were scheduled for a 7 to 10MAY delivery. According to the shipping company's ("Custom Companies") tracking app, the 510# palletized unit arrived at the local delivery company on 5MAY at 10:30AM. We were informed by Peak Saunas that the local company would contact us to schedule the drop. Never heard anything for almost a week, so we called Peak and got the name and number of the local delivery company. We suggest that the local delivery company's contact information is given to the customer in advance. After several start/stop delivery attempts and some miscommunication with the local delivery company, we received our Lugano unit on 11MAY at 7:30PM. Many thanks to Peak Sauna for stepping up and coordinating the delivery from their side.
SET-UP: The unit arrived on a 22" x 72" pallet consisting of 3 large boxes containing the bottom, top, sides, bench, and a bottom heat module. The location of the owners manual was indicated on the outside of one of the boxes (nice touch). The manual is written well. It's a straight-forward assembly process that requires 2 people. Do not try to assemble alone - there's no way. For our application we built a platform for the Lugano to ensure level and to raise it above the floor by about 4". We were impressed with the fitment of all the component parts! The electrical connections were labeled well. Total set-up time after unpacking the 3 boxes was less than an hour, FYI.
TECHNICAL ISSUE: The 20A main power cord is not a standard US configuration (we gave this feedback to Peak Sauna yesterday). To fit a properly "to Electrical Code" installed 20A outlet (with ground at bottom of the line and hot receptacles), the power cord had to be inserted upside-down. We'll have to remove the outlet and re-install it upside-down so the cord is vertically downward instead of going vertical upwards. We'll likely buy a correct cord and re-wire it into the control box. In either case, this should be fixed at the manufacturer.
It's heating up now for our second session and we can't wait to jump in it this morning. The 3-Person Lugano unit is just about right for the two of us.
Customer service was outstanding during purchase, especially receiving the thank you video after ordering. Sauna was packaged very well and received in excellent condition.
Impressed with its quality and how easy it was to put together. My wife and I assembled it in about 30 minutes. We both love the Bluetooth feature and the chromotherapy and red light therapy, while I enjoy the soothing heat. It has become part of our daily routine since receiving it in early February.
Couldn't be happier with purchasing and highly recommend this sauna. Thank you Peak Wellness!!!
I really do like this sauna. It is my first one so I don’t have any to compare it to. The purchase was a very pleasant experience with well trained and super friendly sales associate.
The quality of the sauna parts and wood is very good IMO. The main wood used as the sauna walls was very nice, not sure of the wood used on the trim wood but I would have liked to see something better. I only had one board, unfortunately it was a trim door piece, that was warped. It made for a difficult fit and semi complicated install. Not horrible but inconvenient and not something easily replaced in the middle of the project.
They sent more than enough hardware in case of loosing some during assembly, so that was nice to see.
I did not care for the instruction manual. Lots of it was easy to understand but other parts could have, and should have, been elaborated on.( the door assembly and install, shingle process, and worse the black trim board assembly)
Overall I am very happy with it
Delivery and packaging were excellent. Setup went well, but actual color pictures in the instructions would have been helpful. Used it for first time yesterday, and it works as advertised, was very relaxing and fun to use. Long-term benefits are TBD.