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Great company to work with. Great sauna. Great communication during ordering, shipping and delivery. Easy to use. Love the red light therapy and Bluetooth speakers.
Great product. The quality of materials was very good the directions for assembly were a little lacking. But eventually everything went together fine
I couldn’t be happier with my sauna purchase and the outstanding customer service that came with it. From start to finish, the entire team was fantastic—friendly, responsive, and truly invested in making sure everything went smoothly. A special shoutout to Danielle, who went above and beyond when I needed help with a warranty issue. Even though the heater problem was a manufacturer’s defect and not their fault at all, they handled everything quickly and professionally. It’s rare to find a company that stands by you after the sale, but this team absolutely delivered. Highly recommend!
So happy with Peak Saunas. Ordered on a Sunday, shipped next day, delivered in 8 days. Came packaged nicely, easy set up, works great. Have had couple questions for customer service & they respond quick & have been great. Got the Venice Elite 2. Could be a little bigger for 2 people but super happy with it.
My husband and I have been wanting a sauna for awhile. We did some research and went with a Finnmark that also has the red light therapy. The two of us put it together without any issues and it works great. We love it!
Great customer service, arrived quickly and was so simple to set up! It heats up quickly and is a dream to sit in.
This was so easy to assemble and I am so thankful for the health benefits my husband and I are experiencing. I have a bad hip I had been going to the chiropractor for months to help with the pain. After a month of using my sauna mine pain is near zero. My skin is radiant and healthy. My husband had pains in his shoulder for years and that has diminished too. I highly recommend Peak Saunas. The response time for customer service is exceptional! Very pleased.
We absolutely love our sauna!! The Peak sauna team was great to work with from placing the order to delivery to the house. Assembly was easy and quick (about 1 hour).
It’s a nice escape several days a week to relax in the sauna after navigating the cold winter months.
Desperately needed a new sauna for my business, so glad I discovered Peak Wellness. I purchased The Barcelona 1-2 Person Low EMF Indoor FAR Infrared Sauna - it's perfect! I wanted to downsize for the space we have, this was the perfect choice. Love how easy to use it is, and unlike my old sauna it has the option for red light therapy and chromotherapy. I made my purchase online, but did have to call into sales for assistance. Amazing customer service. From start to finish it was a seamless process. Received my sauna sooner than expected which is fantastic. Took a little longer than I expected, but overall very user friendly.
Bottom Line: We absolutely love our Lugano. We set it up yesterday afternoon and enjoyed our first session shortly thereafter.
Delivery Issues: We were scheduled for a 7 to 10MAY delivery. According to the shipping company's ("Custom Companies") tracking app, the 510# palletized unit arrived at the local delivery company on 5MAY at 10:30AM. We were informed by Peak Saunas that the local company would contact us to schedule the drop. Never heard anything for almost a week, so we called Peak and got the name and number of the local delivery company. We suggest that the local delivery company's contact information is given to the customer in advance. After several start/stop delivery attempts and some miscommunication with the local delivery company, we received our Lugano unit on 11MAY at 7:30PM. Many thanks to Peak Sauna for stepping up and coordinating the delivery from their side.
SET-UP: The unit arrived on a 22" x 72" pallet consisting of 3 large boxes containing the bottom, top, sides, bench, and a bottom heat module. The location of the owners manual was indicated on the outside of one of the boxes (nice touch). The manual is written well. It's a straight-forward assembly process that requires 2 people. Do not try to assemble alone - there's no way. For our application we built a platform for the Lugano to ensure level and to raise it above the floor by about 4". We were impressed with the fitment of all the component parts! The electrical connections were labeled well. Total set-up time after unpacking the 3 boxes was less than an hour, FYI.
TECHNICAL ISSUE: The 20A main power cord is not a standard US configuration (we gave this feedback to Peak Sauna yesterday). To fit a properly "to Electrical Code" installed 20A outlet (with ground at bottom of the line and hot receptacles), the power cord had to be inserted upside-down. We'll have to remove the outlet and re-install it upside-down so the cord is vertically downward instead of going vertical upwards. We'll likely buy a correct cord and re-wire it into the control box. In either case, this should be fixed at the manufacturer.
It's heating up now for our second session and we can't wait to jump in it this morning. The 3-Person Lugano unit is just about right for the two of us.
Customer service was outstanding during purchase, especially receiving the thank you video after ordering. Sauna was packaged very well and received in excellent condition.
Impressed with its quality and how easy it was to put together. My wife and I assembled it in about 30 minutes. We both love the Bluetooth feature and the chromotherapy and red light therapy, while I enjoy the soothing heat. It has become part of our daily routine since receiving it in early February.
Couldn't be happier with purchasing and highly recommend this sauna. Thank you Peak Wellness!!!
I really do like this sauna. It is my first one so I don’t have any to compare it to. The purchase was a very pleasant experience with well trained and super friendly sales associate.
The quality of the sauna parts and wood is very good IMO. The main wood used as the sauna walls was very nice, not sure of the wood used on the trim wood but I would have liked to see something better. I only had one board, unfortunately it was a trim door piece, that was warped. It made for a difficult fit and semi complicated install. Not horrible but inconvenient and not something easily replaced in the middle of the project.
They sent more than enough hardware in case of loosing some during assembly, so that was nice to see.
I did not care for the instruction manual. Lots of it was easy to understand but other parts could have, and should have, been elaborated on.( the door assembly and install, shingle process, and worse the black trim board assembly)
Overall I am very happy with it
Delivery and packaging were excellent. Setup went well, but actual color pictures in the instructions would have been helpful. Used it for first time yesterday, and it works as advertised, was very relaxing and fun to use. Long-term benefits are TBD.
Works great! Easy to put together! 170 degrees at 20 minutes everyday! We are very pleased!
I received my Cardoba sauna on 11/22/24 and I am ABSOLUTELY loving it!! Even my husband is enjoying the benefits of using it. It does take a little bit to heat up around 20 mins, but once it gets to temperature let the sweating begin! We both fit in it but it is a little snug, however that doesn't both us and most times it is just one of us in it at a time. It was packaged very well when it arrived. It was pretty easy to put together took us about an hour and a half, most of that was getting the floor piece leveled on our floor. The bottom does make some noise when you step on it, just think it needs to have a little more support added to it. If you are on the fence like I was for many months don't wait, get one asap you won't regret it! I have more energy and just overall feel better. The last thing that made me decision was the company has a lifetime warranty on the sauna.